If you’re installing Office 365, or Office 2016, there is a chance of running into error 30180-4. This error means that there is a setting in your firewall, or proxy, that is preventing you from installing Office. Other errors that might appear due to this same reason are 30174-4, 30125-4, 30038-4 and 30125-1011.
This issue usually appears for users who are installing one of the latest versions of Microsoft Office, be it Office 365, or Office 2016. The setup wizard usually fails to connect to Microsoft’s servers, and that might be what is causing it to fail.
To solve this issue, it is as easy as allowing Office through the firewall, which is what we will go through in the method below.
Create an Exception in your Firewall Software
The 30180 error code signals that a certain file isn’t being allowed through the firewall – so the logical solution would be to add an exception for Office in your firewall, and try upgrading again. This way, your firewall knows that it shouldn’t block Office, and you won’t be facing this issue. If you’re using a third-party firewall, such as Sophos, or something similar, you will need to look into the Settings to create the exception. If you cannot figure out how, then the best option is to temporarily disable any web blocker, firewall or third party security software until the app has finished installing or updating.
On your Sophos firewall go to Web Protection > Filtering Options > Misc and create exceptions in the Transparent Mode Skiplist as follows:
skipmode destination host
destinations were officecdn. microsoft. com for the first one and officecdn. microsoft. com. edgesuite. net both as dns host
For Windows Firewall
Even though you might think that this is an issue with Microsoft Office, which would in turn lead to frustrations and anger, it is nothing more than a firewall blocking files that shouldn’t be blocked, and by following the method above, you will fix that in no time.
How To Fix Uninstall Error Code 30180-4
Many times, an error will occur when you are trying to download a particular application as is the case with Uninstall error code 30180-4. This can affect users on any of the several applications associated with Microsoft Office so it’s important that you know how to fix it. If you’ve received this error and have no clue what to do, continue here as I give you everything you need to know.
What Is Uninstall Error Code 30180-4?
This error is a relatively new one, as it seems to affect only users downloading the 2016 version of Microsoft Office. It happens right when users are trying to install it, and it is the app’s way of telling you that there is a setting in your firewall or proxy that is preventing you from installing it. It’s popular enough that we even included it in our Ultimate Windows Error Code List.
It can effect any Windows operating system after and including XP, so it is one where the error is withing the Office program, not the operating system. It may also occur if you are trying to download specific Office application, like Outlook or Excel, so not necessarily just the entire bundle.
Can You Tell What’s Causing It?
Unfortunately, the quick answer here is no initially, as there are a variety of things that could be causing this error. As I mentioned already, it could be withing your firewall, proxy, Internet connection, or a couple of other things. There’s really no way of knowing what the cause is originally, and the error message you receive won’t notify you either.
However, as you go through the solutions that I will get into later, you will be able to eliminate some possibilities. So although you may have to go through all of the steps, they shouldn’t take too long and they are all easy to complete.
“The way to be successful in the software world is to come up with breakthrough software, and so whether it’s Microsoft Office or Windows, its pushing that forward. New ideas, surprising the marketplace, so good engineering and good business are one in the same”. – Bill Gates
Other Errors that Are Similar
If you stumbled upon this article but you are looking for a different error related to Microsoft Office, this article may be helpful if you’ve gotten one of these other errors.
These are essentially the same exact errors with minute details that I won’t go into, so the solutions will be the exact same. So now that you have some basic about this error, let’s just get into its solution.
So as you can see from the screenshot of what the error will display, something definitely went wrong. The big thing it makes a point of saying is that they couldn’t install Office, which will be a major blow to many people who use their features every day. As a writer, I know that I would lose a lot of productivity if this happened to me, as I use Excel and Word nearly every single day. It’s simply not an option for me or many others to have this not working. That’s why speed is imperative when fixing this error.
Something that I find a little ironic about this error message is that it says to make sure you’re connected to the Internet, but the only solutions that it gives you both require an Internet connection. If you truly are suffering from Internet connectivity issues, then my bet is that you won’t be able to access their content either. Also, most of the time this error occurs when you are in fact connected to the Internet, so it’s not very helpful of a suggestion and actually just leads to people becoming more confused, as they know that they are connected.
So here’s the list of possible solutions that you should try in order that I present them here. Remember that between each solution, you’ll need to try to install Office again to check if it corrected the error or not. If it still happens, then you can simply cross that solution off, as you now know that’s not what is causing it, and then move on to the next step.
Solution 1: Disable Windows Firewall
As I already stated, many time this error is because of a firewall setting within your operating system. This is just one possible cause, but it’s important that you check if that’s the reason. I encourage trying this solution first because it is one of the quickest and even if it doesn’t work, you can at least eliminate it from a potential cause.
Create an Exception in Your Firewall
So this step ties in with this solution, as it is only applicable if temporarily disabling your Windows firewall corrected the issue. If it did, then great, because you’ve found the error on your first try! That must feel good, but I’m sure that you’ll probably want to enable your firewall again.
However, it might create problems while using some of these Office applications, so what do you do? Well, the answer is for you to create an exception in your firewall for all Office related folders. That way, you get the best of both worlds; the error is erased and you still get top quality protection on your operating system. Here are the steps to do this.
Solution 2: Disable Antivirus Program
The premise of this potential cause is the same thinking as the firewall blocking you from downloading it, except that it isn’t your operating system, but a third party application. Therefore, you need to go to all of your applications and find all of the anti-virus programs on your computer. Sometimes, people aren’t even aware that they have these programs, so it’s important that you locate them all.
Once you do find all of these types of programs, open each of them individually and then disable them temporarily. Now, every anti-virus program will be a little different on the steps required to accomplish this, so I won’t really go into details on each and every one, as there are literally hundreds out there. However, if you are still having trouble with this task then check out How do I disable my antivirus program in Windows? from Computer Hope.
Like many people will go ahead and do in the first place, if you still can’t get the Microsoft Office 2016 to install correctly and you are still receiving this same error, go ahead and either call or go online to Microsoft’s support. They are helpful and many times they will start off by giving you many of the same solutions I listed here. Therefore, if you are able to tell them that you already completed many of those steps, they’ll be able to more quickly diagnosis the exact problem and find a solution faster.
Microsoft Windows is a powerful and great operating system, but it definitely comes with its bugs. This particular error is associated with the program Microsoft Office and it is usually associated with either something blocking you from installing the application or a communication error between it and the system.
Whatever the case may be, these two solutions should be able to solve the problem so you can probably install these essential tools that nearly everyone needs on their computer. Besides just learning how to correct this error, you also learned about accessing your firewall settings, which could prove to be useful skills later on.
After reading this article, you now know how to fix Uninstall Error Code 30180-4. We actually cover quite a bit of Windows errors on our site as it is probably the most covered topic here at Error Codes Pro. Make sure that if you have any other Windows related errors, that you visit our page right here that has all the articles we have written on the topic. Also, if you have any other questions regarding this article, want to suggest an error that we should write about, or if you have another great solution technique, always feel free to leave a comment in the section down below.